How refunds, cancellations and payments are handled on SeatPlot.
This Refund Policy explains how refunds and cancellations work for paid subscriptions and purchases made through SeatPlot. By subscribing to or purchasing anything on our platform, you agree to this policy.
This policy applies to the recurring subscription plans (and one-time payments) that space owners and organisations pay for to use the SeatPlot software, and to any fees charged through the platform. It does not cover fees that a particular space owner (study hall, coworking space, coaching institute, hostel or library) may charge its own members for seats, desks, rooms or memberships — those arrangements are between you and that space, and are governed by that space's own terms.
Where a free trial or a short initial promotional period is offered, you are not charged until it ends. If you do not wish to continue after the trial, you must cancel before the trial ends to avoid being charged for the next period.
You can cancel a recurring subscription at any time from your billing / account settings or by contacting us. Unless stated otherwise, cancellation stops future renewal charges — it does not automatically result in a refund for the current, already-paid billing period, which you remain entitled to use until it expires.
Refunds are generally available in the following situations:
We do not generally refund amounts for billing periods that have already been used, or for plans cancelled after the bulk of the period has elapsed, unless required by law.
The following are typically non-refundable:
If a renewal payment fails, we may retry it or suspend access for non-payment. We will always warn you before your access is suspended or your account is restricted. We are not liable for charges made by third parties such as a bank currency-conversion, overdraft or late fees.
To request a refund or cancellation, contact us with your account email, the transaction / invoice number (if you have one) and a brief reason. Reach us by: Email seatplot@gmail.com, Phone +918414982752 or WhatsApp +918414982752.
Once a refund is approved, we process it back to the original payment method. Depending on your bank or card provider, reflected funds can take some business days to appear in your account. Approved refunds are usually initiated within a few business days of confirmation.
We may need to verify that a charge relates to your account before processing a refund. In the unlikely event of a dispute, we will work with you (and, where relevant, your payment provider) to resolve it fairly and promptly.
Where we are unable to provide the service due to causes outside our reasonable control (such as a natural disaster, failure of public infrastructure, embargo or major outage), we will make reasonable efforts to keep you informed and to credit or refund the affected period where fair to do so.
We may update this Refund Policy from time to time. We will post any changes here and, where practical, notify affected users by email. Continued use of the service after a change takes effect constitutes acceptance of the updated policy.
If you have any questions about refunds or this policy, please contact us via Email seatplot@gmail.com, Phone +918414982752 or WhatsApp +918414982752.
This Refund Policy was last updated on October 16, 2026. Questions? Reach us at seatplot@gmail.com.
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