Privacy Policy — SeatPlot

Effective date: October 16, 2026 · Applies to the SeatPlot platform, marketplace, website and mobile experience.

1. Who we are

SeatPlot provides software for study halls, coworking spaces, coaching institutes, libraries, hostels and other space owners to manage seats, desks, rooms, members, bookings, attendance and billing, and a public marketplace that lets prospective members discover, compare and book a seat.

2. Information we collect

We collect only the information needed to run the service. The categories we may hold include:

Account details — your name, email address, phone number, password (stored as a securely hashed value) and role.
Organisation details — business name, address and contact details provided by owners when they set up their space.
Membership & booking records — the spaces you join, your membership plans, seat/desk/room bookings, shifts and attendance history.
Billing & payment records — invoices, dues and payment status. Payment card numbers and bank details are not stored by us; they are processed by our payment providers.
Communications — messages you send us via email, phone, WhatsApp or support forms.
Device & usage data — your IP address, browser type, pages viewed and similar technical data used to keep the service secure and working.

3. How we use your information

We use the information we collect to:

Provide and operate the platform, marketplace and your account.
Manage memberships, bookings, attendance and billing.
Send service messages such as booking confirmations, payment receipts, renewal reminders and security alerts.
Prevent fraud, abuse and unauthorised access.
Improve and secure the service.

We do not sell your personal information to third parties. We never use it for advertising unless you have separately agreed.

4. Legal basis for processing

Depending on where you are located, we process personal information for the performance of a contract with you (running the service you asked for), to comply with legal obligations, to protect our legitimate business interests (such as security and fraud prevention), and, where required, with your consent.

5. Sharing information

We share your personal information only where necessary to run the service:

Space owners / front-desk staff — of the space you join can see the membership, booking, attendance and billing records needed to serve you. Your data is only visible to the organisation you belong to, not the whole platform.
Payment providers — when you pay, your payment details go directly to our payment gateway; we only receive the transaction result.
Service providers — such as email, SMS and WhatsApp messaging providers for the notifications you ask us to send. They may process your contact details solely to deliver those messages.
Authorities — where we are legally required to do so by law or a valid court order.

We require any third party we work with to protect your information to an equivalent standard.

6. How long we keep data

We keep personal information only as long as needed for the purpose it was collected, or as required by law (for example, financial and tax records may need to be kept for several years). When the data is no longer needed, we delete or anonymise it securely.

7. Security

We protect your information with appropriate technical and organisational measures, including encrypted transmission (HTTPS), encrypted storage for sensitive fields, hashed passwords, access controls and regular monitoring. No method of transmission or storage can be guaranteed 100% secure, but we work hard to keep your data safe.

8. Cookies and similar technologies

We use cookies and similar technologies to keep you signed in, remember your preferences and understand how the service is used so we can improve it. You can adjust cookie settings in your browser at any time; some parts of the service may not work as well if you block essential cookies.

9. Your rights

You have rights over your personal information, which may vary depending on your location. These include the right to:

Access — request a copy of the personal information we hold about you.
Rectification — ask us to correct inaccurate or incomplete information.
Erasure — request deletion of your personal information where we are not required to keep it.
Restrict or object — to certain processing activities.
Data portability — request your data in a structured, machine-readable format where we are able to do so.

To exercise any of these rights, contact us using the details below. We may ask you to verify your identity before acting on your request. We will respond within the time required by applicable law.

10. Children's privacy

A number of our customers run study halls and coaching institutes that serve students. We do not knowingly collect personal information from children under the age of consent without the involvement of a parent or guardian. If you believe we have collected such information inappropriately, please contact us and we will take prompt action.

11. Third-party services

Where we integrate with third-party services (such as payment gateways, email/SMS/WhatsApp providers or login providers), your use of those services may be subject to their own privacy policies. We encourage you to review them.

12. International data transfers

Your information is primarily stored on servers in the country where the service operates. Where we transfer data across borders, we rely on appropriate safeguards to ensure your data continues to be protected.

13. Changes to this policy

We may update this Privacy Policy from time to time. We will post any changes here and, where practical, notify affected users by email. Continued use of the service after a change takes effect constitutes acceptance of the updated policy.

14. Contact us

If you have any questions, concerns or requests regarding this policy or your personal data, please contact us:

This Privacy Policy was last updated on October 16, 2026. Questions? Reach us at seatplot@gmail.com.

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